Who can accept a shipment from Stocked Cellars?

Someone who is the legal drinking age must be available to sign for each shipment! That varies in the provinces and territories of Canada. When providing your shipping address, please consider all packages labelled as containing wine and legally require an in-person signature. You may need to present government-issued identification proving your identity and age. Carriers will not leave boxes unattended regardless of having a signature on file.

Who sells the products?

Our participating wineries and licensed agents sell and ship the products directly to you. Stocked Cellars is not involved in the sale, packing, shipping or delivery of any work. By finalizing your order, you authorize the relevant parties to fulfill your order.

What happens if I’m not home to receive the package?

I recommend you make sure that somebody of the legal drinking age is available to receive your order. Many fans find it convenient to ship to their place of business or an alternate address where they know it’s accepted. However, if you’re not home, most carriers will leave a note on your door and re-attempt delivery the following day.

What do I do if a bottle appears to be missing or my wine is damaged?

I take care to ensure that your product arrives undamaged and your order is complete. However, accidents do happen. If your shipment is missing a bottle or damaged, please contact me to offer account credit or a replacement. When reaching out to Stocked Cellars, please be sure to include which bottle is missing or damaged so I can help you as efficiently as possible.

Who do I contact if I have a problem while using the Stocked Cellars website?

Email diane@stockedcellars.com or call 1.306.202.9105.

When should I anticipate my order to arrive?

Within two business days of processing the order and shipping typically take 3-7 business days, depending on some rural and remote locations, which can take longer to arrive. Currently, Stocked Cellars participating producers work with Canada Post. However, producers may choose to ship by alternate carriers at their discretion (i.e. Canpar. ALM Crown, etc.). All shipments are within Canada.

Shipping Surcharges

These shipping surcharges can include signature fees, fees for deliveries outside regular service areas, and fees for Saturday or weekend delivery.

How do I access my account online?

Go to stockedcellars.ca and click on the Login/register link on the top right corner. You can log in starting from any page on Stocked Cellars website.

I cannot remember my password, now what?

If you happen to forget your password, you can reset it by going to the Login/Register link in, top right corner of a page on the website and by clicking the ‘Forgot Password’ link inside the Login box. You’ll receive a new password; via email.

What credit cards do you accept?

All of our partners, wineries, accept Visa, Mastercard and American Express.

I love Stocked Cellars and want to send one as a gift! Do I have to sign up for a subscription, or can I buy just one bottle or shipment?

I always want to do what I can to help share great Ontario wine! Single shipments of each wine or a season’s box are made available for purchase as one-time gifts. Please continue to stay up to date with new wines and packages posted on our website. All of our wine producers on our website will ship single bottles of wine. As with the wineries on our site, whether they will send it to your territory is decided once you have provided the shipping address.

Will my cart selections stay put if I leave the site and come back later?

Yes! Being logged in so that anything you put in your cart will be there the next time you log in.

Is your website secure? Can I feel safe entering my credit card number and personal information?

I take pride in the level of security I have introduced into the platform. The website does not store credit card details, and we meet or exceed the Payment Card Industry (PCI) compliance standards. All payment information is encrypted when transmitted, and Stocked Cellars representatives not at any time have access to your credit card details. We also employ Secure Sockets Layer (SSL) protocols to enable safe communication across our network.

What happens when I order wine during those colder months?

Varying cold weather situations across Canada from November to May, some wineries may choose to hold your order for shipment until such a time it is safe to do so. My goal is to ensure your order arrives in good condition for you.

I think something with the website isn’t working, who should I contact about that?

Please help me provide the best service I can to fellow Canadian wine enthusiasts by reporting any suspected web-related errors to diane@stockedcellars.com or by calling 1.306.202.9105.

What if I have a query that’s not listed?

If you have a question that you don’t see here, please email me at diane@stockedcellars.com, and I will
respond as quickly as possible. You also can give me a call at 1.306.202.9105. I will continue to post new frequently asked questions to this page.